COVID-19 Updates for Collaborative Wellness Inc.

We are thrilled to announce that on May 6, 2020, Premier John Horgan announced that our services can re-initiate as part of BC’s (Careful) Restart Plan beginning May 19, 2020. 

If you are a current client and would like to schedule an appointment with your Collaborative Wellness practitioner, please call the clinic 778-630-8360, email hello@collaborativewellness.ca, or use our online booking link.

How we will move forward together: 

While we are ecstatic to have the opportunity to serve our community again, we want to communicate realistic expectations about what the “new normal” will look like at our clinic. Our primary concern always has been and will continue to be the health and well-being of our clients, staff, and loved ones.
 

In order to achieve this, we have implemented new guidelines based on the recommendations of our respective regulatory bodies, the British Columbia Centre for Disease Control, WorksafeBC and the provincial government. 
 

Precautions and enhanced protocols that we have put in place at the clinic to maximize safety:

  • Our front desk staff will be behind a glass sneeze shield. 

  • All high-contact surfaces will be cleaned and sanitized several times per day. Anything touched in the treatment room will be cleaned between each use. 

  • We will have staggered appointment times to maximize social distancing within the clinic.

  • Your practitioner will wear a mask at all times, and a gown and/or gloves as needed.

  • Your practitioner will practice thorough hand hygiene at all times to keep everyone safe.

  • You can still access supplements; starting on June 1 our reception desk will be open again from Monday to Thursday 9am - 4pm. We would prefer you call ahead to pick up supplements in clinic, and contactless sales will be facilitated. If you drop by during our open reception hours, please abide by our social distancing requests. If there is already someone being helped at reception, please wait by the elevator until there is space available in the clinic.

  • Our naturopathic doctors can once again facilitate IV and injection therapies, which you can book online.

 

What we request from you: 

  • If you have a cough, fever, or are feeling unwell please stay home. There will be no late cancellation fee if you are sick. You will be called 1 week and 1 day prior to your appointment for a screening with one of our office personnel. 

  • We ask that you complete the BC COVID-19 Symptom Self Assessment Tool within two hours of your appointment. If you answer yes to any of these questions, please call the clinic immediately to reschedule your appointment. 

  • Please stay in your car until your designated appointment time. 

  • When you come into the clinic you will be re-screened and asked to sanitize your hands. You will then be directed into a treatment room. 

  • Please wear a mask or face covering (cloth and non-medicinal grade masks are acceptable).

  • Only bring into the clinic the items you really need, and don't bring any people (children included) that are not necessary for assessment or treatment. 

  • In order for billing to be contactless, please ensure we have a credit card on file. Otherwise please use the “tap” function of your card or use extended benefits to pay for your visit to minimize close contact with our front desk staff. Your receipt will be emailed to you.

What about online appointments (telehealth)?

  • Telehealth will remain a priority

  • If you do not wish to come into the clinic for any reason (childcare, health concerns, etc.) our naturopathic doctors and registered clinical counsellors will be happy to see you online. You will still get a thorough appointment that includes an assessment and treatment plan.

  • Telehealth will continue for clients who are experiencing success with this mode of treatment. 

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#202 - 5085 48th Ave

Delta, BC, V4K 1W1

Tel: 778-630-8930

© 2019 by Collaborative Wellness Inc