COVID-19 Updates for Collaborative Wellness Inc.

Updated Nov 19, 2020

If you are a current client and would like to schedule an appointment with your Collaborative Wellness practitioner, please call the clinic 778-630-8360, email, or use our online booking link.

How we will move forward together: 

We have implemented guidelines based on the recommendations of our respective regulatory bodies, the British Columbia Centre for Disease Control, WorksafeBC and the provincial government. 


Precautions and enhanced protocols that we have put in place at the clinic to maximize safety:

  • Our front desk staff will be behind a glass shield and wearing a mask.

  • All high-contact surfaces will be cleaned and sanitized several times per day. Anything touched in the treatment rooms will be cleaned between each patient. 

  • We will have staggered appointment times to maximize social distancing within the clinic.

  • Your practitioner will wear a mask, and a gown and/or gloves as needed.

  • Your practitioner will practice thorough hand hygiene at all times to keep everyone safe.

  • If you would like to purchase supplements, we would prefer you call ahead. Contactless sales will be facilitated. If you drop by during our open reception hours, please abide by our social distancing requests. If there is already someone being helped at reception, please wait by the elevator until there is space available in the clinic.

  • Our naturopathic doctors can safely facilitate IV and injection therapies, which you can book online.


What we request from you: 

  • If you have a cough, fever, or are feeling unwell please stay home. There will be no late cancellation fee if you are sick. You will be screened several times before your appointment. 

  • We ask that you complete the BC COVID-19 Symptom Self Assessment Tool within two hours of your appointment. If you answer yes to any of these questions, please call the clinic immediately to reschedule your appointment. 

  • Please come to your appointment just before the scheduled time as our waiting room is currently closed.

  • You will be required to wear a mask in the common areas of our office, and as your practitioner directs you. If you are unable to wear a mask for medical reasons, pleases contact our office to make arrangements. 

  • When you come into the clinic you will be asked to sanitize your hands. You will then be directed into a treatment room. 

  • Please wear a mask or face covering (cloth and non-medicinal grade masks are acceptable).

  • Only bring into the clinic the items you really need, and don't bring any people (children included) that are not necessary for assessment or treatment.

What about online appointments (telehealth)?

  • Telehealth will remain a priority

  • If you do not wish to come into the clinic for any reason (childcare, health concerns, etc.) our naturopathic doctors and registered clinical counsellors will be happy to see you online. You will still get a thorough appointment that includes an assessment and treatment plan.

  • Telehealth will continue for clients who are experiencing success with this mode of treatment.